Automated Storage

DON'T SEND CUSTOMERS TO VOICEMAIL.
SEND THEM TO US.
Call Center & Management Solutions
For Self Storage Facilities

Every call, text, lead, email & reservation answered by our team of storage experts.
Our U.S. based sales and support agents are ready 7 days per week to provide your customers 5-star service. 

All for less than the cost of a single employee.

We Specialize in Unattended/Automated 
Self Storage Facility Management

TRUSTED BY:

Your Brand, Our Agents

Think of us as an extension of your facility. We follow your protocol & processes to help you best serve your customers.

Industry Experts

Let our U.S. based sales answering agents qualify, sell & handle support with your CRM all in a single interaction.

Speed Matters

Don't leave your customers waiting. Automated Storage call center agents get to every lead in an average of 30 seconds.

Here's what you'll get...
1. Unlimited Calls and Interactions

We will answer and manage your phone lines from 8a -10p CST, 7 days a week. This includes inbound calls, outbound calls, move ins, move outs, payments, transfers, lead follow up, communication with management, communication with boots on the ground, general support and anything else needed to successfully operate your self storage business.

2. Unlimited Rentals

We make rentals quick and easy. We'll get contact info, payment info, and we'll electronically sign the lease. Once we do that, we'll give your customers a gate code that will work and they can move-in at anytime. In other words, we'll give your customers everything they need to do business with you on-demand.

3. Real-Time Call Documentation

We document each call we take at your self storage business and make it immediately available for your review. This allows you to know exactly whats going on at your property, at all times.

4. Communication with Management / Maintenance / Boots On The Ground

We'll communicate with your team as needed to ensure all day to day tasks are knocked out and your business is operating as efficiently as possible.

5. Automated Phone System - IVR

We'll set up a professional phone IVR to effectively route your customers and lower your response time. Customers can press 1 to make a payment 24/7/365, or can press 2 to speak to a live agent 8am-10pm CST, 7 days a week.

6. Local Phone Numbers

Keep your current local business phone number or we can get one for you.

7. Monthly Reports 

We'll send you monthly reports tracking key KPI's such as new leads, move ins, delinquency percentage, customers on autopay, occupancy % and more.

8. Outbound Calls

We will follow up with missed calls, after hours calls and voicemails. We will also process two outbound calls to any call that gets disconnected or calls that are abandoned within the first couple of seconds. No call will be left behind. Plus, we'll process outbound calls to hot leads and to any customer that you need us to call.

9. Automated Collections System (Pro & Remote Management Package Only)

An automated system that automatically follows up with your customers via text, email and phone to remind them of late fees, lien fees, auction dates and when their payment is due. Not only that, the texts and emails include a magic link that your customers can click on and EASILY make payment.

10. Lien Auctions (Remote Management Package Only)

Our team will process auctions so you can replace delinquent customers with paying customers. Our team will process auctions, handle payment, and meet with auctions buyers. 

11. Revenue Management (Remote Management Package Only)

We'll monitor and control your pricing to maximize the value at your self storage business.

**Bonus: Sales Page

We'll build you a high converting sales page that integrates with Sitelink, Storedge, Aircall.io and monday.com. Plus, it’ll help get new leads and allow you to market effectively.

Ready to stop losing leads and start winning more business?
We can make it happen.

Automated Storage

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205-433-7117